Summarisation & Generation being headline features of LLMs -- features that draw people in & excite them is a manifestation of an "can't be bothered" attitude that has become pervasive. During summarisation & generation nuance is lost, and people are lazy or overloaded to be able to care about what is missed. These are just Ouroboros living in our communication tools.
Slack (and Microsoft Teams) creating tools to auto summarise threads while also offering to generate replies to those same messages is a canonical example.
Yes, you are a busy person; yes, you need the highlights; but at the same time most chats that justify summarisation are filled with nuance. Do you trust the AI to capture all the nuance? It can barely capture nuance today. It’s also a symptom of the fact that people don’t care enough to put the time & energy into understanding what is happening in their job and/life.
The excuse: “Oh, but they’re busy people, and you can’t expect them to do everything perfectly. Sometimes they need the tl;dr”. Sure, but it’s careless — it permeates everything “Oh, i’m so busy, let the AI summarise it”.
But! Conversations are two sided! Generating emails, generating content, to convey information in a textual form is predicated on an expectation that the other side will read it. It’s the generation of significant amounts of text that the other side is assumed to read. But it won’t be. It’ll be summarised into empty calories.
AI writeth. AI readeth.